Have you ever wondered what IntraLATA is? Or how about a PIC restriction? You can use this
handy glossary to better understand the sometimes confusing world of telecommunications.

Access Code An access code is a 7-digit code assigned to a long distance company.
Customers dial the code to bypass a primary long distance carrier or local telephone company
in order to route the call over another carrier's lines. To access CA Affinity's long distance service,
simply dial our access code before dialing the number you are trying to call. Contact us or call
1-800-964-3863 for detailed dialing instructions.

Account Codes Account codes are a set of numbers dialed at the end of a phone
number allowing the call to be categorized on monthly invoices. This feature is extremely
popular with business customers that track phone contact by client, project or employee.
Calls are listed on the bill by account code, allowing the customer to organize expenses.
Learn more about CA Affinity's residential and business account codes.

Area Code Split An area code split occurs when an area code becomes too saturated
and a new area code is needed. For example, area code 414 contained too many phone
numbers so half the customers were assigned a new area code, here 920. Every customer
who was assigned the new area code was able to keep his or her same 7-digit phone number.

Collect Call This is a long distance call in which the person receiving the call authorizes
and pays for the call, not the individual placing the call. Because collect calls have a high
surcharge, usually $1.50 or more, CA Affinity Calling Cards are a more economical option for
placing calls while away from home or the office.

Conference Call This feature allows several parties to participate in a single call even
if they are in several different locations.

Equal Access Area This means that all long distance carriers must be made accessible
by dialing 1 + the area code + the phone number. Recently, legislation was passed introducing
equal access into the local long distance (intraLATA) marketplace. Due to this legislation,
customers now have the ability to choose which carrier handles their local long distance calls.
Learn more about our residential and business intraLATA service.

IntraLATA IntraLATA calls are commonly referred to as local long distance or local toll
calls. IntraLATA calls are made within a "LATA", or local toll area, and are usually billed
by the local telephone company. However, due to recent legislation, many local phone
companies are allowing their customers to choose their own intraLATA carrier. Learn more
about our residential and business intraLATA service.

Intrastate Intrastate calls are calls that originate and terminate within one state.

Interstate Interstate calls are calls made between states, also known as
out-of-state calls.

LATA (Local Access and Transport Area) One of 161 geographic areas in the
United States where a local telephone company may offer telecommunications services
like local or long distance service. The local phone company serving the area frequently
bills calls made within a "LATA". However, recent legislation has been passed allowing for
competition in the intraLATA marketplace. Learn more about our residential and
business intraLATA service.

Permissive Dialing Permissive dialing occurs when an area code splits into two area
codes and both the old code and the new code can be dialed to reach a phone number
within that area. For example, if area code 414 splits into 920, both 414 and 920 can be
used as the area code when dialing for a limited time after the split occurs. However,
permissive dialing is only temporary and the new area code will have to be dialed after
permissive dialing is no longer in effect.

PIC (Primary Interexchange Carrier) This is the long distance company that
automatically services your long distance call when you dial 1 + area code + phone number.
When customers change long distance carriers, telecommunications companies often refer
to the change as a PIC change.

PIC Restriction This is a restriction placed at the local telephone company by a customer
to prevent long distance service companies from switching a customer's long distance service
without the customer's authorization. When this restriction is placed on your lines, the service
cannot be switched without your written or verbal consent.

PICC (Presubscribed Interexchange Carrier Charge) This fee was introduced
by the FCC to promote competition in the local telephone market. It is a line charge, collected
by long distance companies on a per line basis and passed down to local telephone companies.

Portability Customers have the ability to take their telephone number with them when
they move from place to place. For toll free 800/888 numbers, portability is the ability to
move the 800/888 number form one carrier to another. Find out how you can benefit from
CA Affinity's toll free service. Are you a residential customer or a business customer?

Slamming Slamming is a term used in the telecommunications industry to describe the
illegal practice of changing a customer's service provider (long distance, local long distance
or local service) without the customer's permission. Find out how you can prevent your lines
from being slammed?

Calling Cards Calling cards (also referred to as travel cards) allow customers to make
long distance calls when they are away from home or the office. The calls are billed by the
customer's long distance company and appear on the same monthly bill. This is a less
expensive alternative to calling collect and it is more convenient than carrying a pocket
full of change. Learn more about our residential calling cards or our business calling cards.

USF Fee (Universal Service Fund Fee) This fee, established by the FCC, is a result
of the Telecommunications Act of 1996. It was created to help fund telecommunications
services in high cost, rural, isolated and low-income areas.

USF Surcharge (Universal Service Fund Surcharge) This fee, established by
the FCC, is a result of the Telecommunications Act of 1996. It was created to provide
basic telecommunications services for schools, libraries and rural health providers.